Harrassment meted out to my family at the hands of GoIbibo - Jet Airways

I wish to bring to your immediate attention the shocking incident that took place with my mother today and the Bangalore International Airport. She was due to fly today from Bangalore to Sydney on Jet Airways flight(s): 9W414, 9W10, 9W4006 respectively. This booking was made on the 23rd October through the goibibo website. Attached are the details of the ticket. On reaching there yesterday well within time for the ticket, when the counter opened we were told that the passenger details were not present with Jet Airways and that they could not board my mother without a clearance from GoIbibo. This was at 4:30 in the morning for a flight that was due to fly at 5:40. We started frantically calling GoIbibos "24X7" customer care and no one picked a call for more than 35 mins. This is the first red flag on their part. What the hell was that really? Afterwards someone answered and instead of giving a resolution, the person who answered just started passing the buck around and finally said there is nothing he could do till his supervisor arrived at 9:00 a.m. This in itself is shocking as you are saying that no customer is allowed to have emergencies in his booking before their designated hour of 9 o clock. For an hour we went about calling GoIbibo authorities and Jet airways staff but other than passing the buck around, no one came up with any resolution and my mother had to miss a flight on which it was very critical that she be there, as I am due to have a baby any time now. We dont care which of of them messed this up but somebody did, and we are suffering for no reason whatsoever, monetarily, emotionally, time wise. We have spoken to GoIbibo authorities, Jet Airways authorities - here I would like to tell you we have spoken to Athanasius D Souza and Priya Biswas. And Priya Biswas played our time and spoke like we were fools, the level of bulshit she gave us. It is indeed shocking how you take the life and death situations of customers and make light of it. We were told by Jet that Qantas has "exchanged" this entire ticket for something else, we dont know what the hell does that mean? On whose behest did Qantas change it? And for what purpose? And exchange means there is an alternative, we didnt recieve any! We werent informed of any alternative! As far as Qantas goes, I didnt book my flight with them, I booked it with Jet Airways through GoIbiBo and these two answer for it. Qantas is refusing to even entertain my calls and rightfully so, I paid Jet/GoIbibo, not Qantas. They dont even have a record of the ticket number that Jet gave me. My money has been swindled in broad daylight by two companies that are registered legally in India. This is utter and complete abuse on the part of both parties involved. The whole day has passedby and all I have seen is false assurances that havent come through as yet. Meanwhile my mother who is diabetic and unwell has suffered through the ordeal and I have spent endless hours in calls and emails through out the day when I am supposed to get rest as I am pregnant. The mental harassment they have put us through and the apathy they showed reeks in this entire episode with not a single apology being issued by either parties. After relentless pursuit over the course of the entire day where Jet Airways didnt own up even once, we got a ticket for today. The latest update is that the apathy continues on the part of Jet Airways. Even after their supposed tie up with Qantas, the passenger is left stranded at the airport with no help, painful luggage changes and no assist after being promised assistance. And in an age where the airline goes out of the way to make the passenger comfortable, Jet is doing the exact opposite, they have actually asked the passenger to pick up the luggage and transfer it to the next flight on their own. We are left on tenterhooks till my mother is lands here in Sydney because of the shocking way in which Jet treats its customers. I wish to bring this to the notice of anyone who flies, dont fly Jet internationally wherever they partner with another airline, they essentially wash their hands off you after taking your money and ruining everything for you.